Frequently Asked Questions

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General

. What is Information Technology?

Information Technology is "the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware."

. What is "@gri-infotech" all about?

"@gri-infotech" is an integration of IT in agriculture. It can deliver comprehensive knowledge management platform that on one hand will provide unprecedented outreach for small and distributed producers in remote rural areas on other hand it provides innovative solutions for an efficient management of agri-businesses. This platform is an Internet-Web based interface (Off-line version can also be provided on request) along with multi-channel access arrangements for information collection, processing and dissemination.

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. What does "@gri-infotech" offer?

We are providing three standard set of solutions...

>> @gri-DMS : Agriculture Data Management System

>> @gri-IMS : Agriculture Information Management System

>> @gri-KMS : Agriculture Knowledge Management System

. Who are the beneficiaries of this application?

- Government agencies
- Development agencies
- Private entities
- Small businesses
- Medium businesses
- Others

. Is off-line version available?

No, but we do provide off-line solutions on request.

Customer Support

. I need customer support services, how can I access that?

Yes, we do provide Customer Support Services.

Our organization has set up a Knowledge Management Center at Jaipur. In addition we have decentralized and distributed database management centers located at various locations over Rajasthan, Maharashtra, Gujarat, Himachal Pradesh etc. This is established to provide a complete knowledge management platform for better management of agriculture utilizing most modern information technology tools anywhere in the world.

For support call us at +141-3258154, 3258159, 3258161, 3258162, 3258166.

. Is Training facility available with your offer?

Yes, we provide training free of cost to any one person recommended by your company/client with the standard package.

For reference we also provide Training Manual/User Guide

. What are the payment terms?

For payment term refer Payment Terms

. Where and how can I get my urgent problems redressed?

We assist you with the customer support services at Knowledge Management Center.

You can register your queries online at enquiry else can call up at Knowledge center within official hours on working days.

Technical Support

. Is my data secured?

Yes, your data is secured with us. Your administration Password will be retained with the system administrator only.

. How frequently Backup of Data is taken?

There is scheduled Data Back up system wherein Back up is taken twice a day at noon and midnight. Also, Back up will be transferred once a month, twice a month, Quarterly, Half yearly, Or annually as per the agreement.

Troubleshooting

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